Before you buy ♡

An important note from Felisa Joyería

Dear friend, thank you for visiting Felisa Joyería.

We believe that every piece of jewelry is not just an accessory, but also a small reminder of faith, love, hope, and purpose.

To ensure your shopping experience is clear, safe, and peaceful, we ask you to carefully read this information before placing your order.

By confirming your purchase, you agree to have read and understood our policies.

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1. Preparation and delivery time

Most of our pieces are customized or prepared to order.

After receiving your order, we need time to prepare, review, package, and coordinate the shipping of your jewelry.

The estimated delivery time is:

15 to 20 business days

This time does not include weekends, holidays, customs inspections, or external courier delays.

In some cases, personalized pieces, special models, or high-demand products may take approximately:

20 to 30 business days

We ask that you only make a purchase if you can wait this long with patience and understanding.

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2. We do not handle urgent orders

At Felisa Joyería, we prepare each order with care and responsibility.

Due to the preparation, customization, and shipping process, we cannot guarantee urgent deliveries or exact arrival dates.

If you need your order for a birthday, wedding, special gift, event, or a specific date, please write to us before purchasing.

We do not recommend making a last-minute purchase.

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3. Personalized products

Some of our pieces may include personalization, such as:

• Engravings
• Names
• Initials
• Verses
• Special dates
• Custom phrases
• Specific sizes or colors

Before confirming your order, please carefully review:

• Spelling of the name
• Chosen verse or phrase
• Uppercase and lowercase
• Spaces and punctuation
• Color
• Size
• Quantity

Once the personalized product enters the preparation process, no changes, cancellations, or returns are accepted.

If the error was caused by Felisa Joyería, we will gladly take responsibility and help you resolve it.

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4. Order changes or cancellations

If you need to modify any details of your order, you must contact us within the first:

24 hours after making the purchase

After that time, the order may have already entered the preparation process, so it will no longer be possible to modify or cancel it.

In the case of personalized products, once the process has begun, the purchase will be final.

We ask you to review all the information carefully before confirming your order.

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5. About shipping and parcel service

During the shipping process, external situations may arise such as:

• Customs inspections
• Peak seasons
• Holidays
• Weather
• Parcel delays
• Slow system updates
• Local delivery times

If tracking is not updated for a few days, it does not necessarily mean the package is lost. It may be in transit, under review, or in the distribution process.

We will assist you in tracking your order, but parcel and logistics times are not entirely dependent on Felisa Joyería.

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6. Colors, measurements, and product details

We do our best to display the pieces as accurately as possible.

However, there may be slight color variations due to:

• Light
• Phone or computer screen
• Photo angle
• Production batch

Measurements may have small differences due to manual measurement.

These small variations are not considered defects.

If you have questions about the size, color, length, material, or how the piece will look when worn, please contact us before purchasing. We will gladly guide you.

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7. Exchanges and returns

Due to hygiene, personalization, and the nature of the product, we do not accept exchanges or returns in the following cases:

• Personalized products
• Engraved pieces
• Made-to-order products
• Measurements requested by the client
• Products used or damaged due to poor care
• Change of mind
• Error in information provided by the client
• Slight variations in color or measurement
• Cancellation due to waiting time
• Order already shipped

If you receive a wrong, damaged, or clearly defective piece, you must contact us within the first:

24 hours after receiving your package

To help you, it will be necessary to send:

• Package unboxing video
• Clear photos of the product
• Photos of the packaging
• Order number

After reviewing the information, we will help you with a fair and responsible solution.

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8. Unreceived packages or abandoned orders

We ask you to purchase responsibly.

Every order requires time, care, and resources to be prepared, especially when it comes to personalized pieces.

In case of package rejection, order abandonment, repeated cancellations, false information, or disrespectful behavior, Felisa Joyería reserves the right to cancel future purchases.

We wish for every purchase to be made with respect, honesty, and trust from both parties.

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9. By purchasing, you accept our policies

By making your purchase at Felisa Joyería, you confirm that you have read, understood, and accepted this information.

If you have any questions about a piece, engraving, size, delivery time, or purchase process, please write to us before placing your order.

We will be happy to help you choose a special piece of jewelry for yourself or for someone you love.

May each piece be a small reminder of God's grace, love, and faithfulness in your life.

With love and blessings,
Felisa Joyería ♡

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Short version for product page

Most of our pieces are customized or prepared to order.

The estimated delivery time is 15 to 20 business days. Some special pieces may take 20 to 30 business days.

We do not handle urgent orders. Please only purchase if you can wait patiently.

Personalized or engraved pieces do not accept exchanges, cancellations, or returns once the process has begun.

By making your purchase, you accept our policies. Thank you for your understanding.

May this piece be a small blessing in your life ♡