Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. How long does it take for my order to arrive? To offer you the best designs at competitive prices, our products are shipped directly from our international warehouse. The estimated delivery time for all of Mexico is 12 to 15 business days.

2. How can I track my package? Once your order is processed (1-3 business days), you will receive an email with your tracking number. You can track your package on our website or directly on the shipping company's page.

3. Do you offer free shipping? Yes! We offer FREE Shipping on all purchases over $599 MXN. For smaller orders, the standard shipping cost will be calculated at checkout.

4. What material is the jewelry made of? Most of our pieces are made of high-quality Stainless Steel and cubic zirconia, which guarantees great durability and water resistance. However, we recommend avoiding contact with strong chemicals to maintain their shine for longer.

5. What if my product arrives damaged? Your satisfaction is our top priority. If you receive a defective or incorrect item, contact us at contacto@besosmar.com within the first 30 days with a photo of the product, and we will help you with a reshipment or refund.

6. Is it safe to shop at Besos Mar? Absolutely. We use encrypted payment platforms such as PayPal and Mercado Pago to ensure your financial information is 100% protected.

Felisa nació para recordarte que Dios está contigo.

Hola, soy Elisa, fundadora de Felisa. Felisa nace de tres palabras que significan mucho para mí: Fe, Elisa y Feliz.

Fe

Porque Dios está presente en cada temporada de nuestro camino.

Elisa

Porque esta marca nace desde una historia real, con fe y propósito.

Feliz

Porque la verdadera alegría nace de saber que Dios está contigo.

Cada joya de Felisa está pensada para ser más que un accesorio: una promesa, una oración y un recordatorio de fe.

Explorar piezas de fe